Digital Moving Company
Proactively pursuing digital transformation, viewing it as an opportunity and seizing it: DACHSER & KOLB has adopted digitization as a corporate goal. Over the next few years, all processes are to be progressively digitized and made more transparent for customers and partners.
"Change is the fact of life, and those who look only to the past or the present will miss the future." - Something John F. Kennedy said many decades ago is more pertinent today than ever. With numerous new technologies, day-to-day operations are also changing in almost every capacity. Those in charge at DACHSER & KOLB wanted to proactively drive this transition and set digital transformation as one of the company's major goals several years ago. The goal is to use the new technologies to make processes in the company more transparent, intuitive and efficient for customers, partners and employees. "Digitalization is advancing in every area of life. It is very important to us to be able to keep up with it the pace at the very least, and therefore, we are focusing very strongly on taking advantage of these opportunities. At the same time, it is important to us not to neglect our quality and our corporate identity and to always continue to focus on the employee," explains Managing Director Johannes Neumann.
The moving logistics company has already taken the first steps with its moving price calculator, offering customers the opportunity to obtain a moving price directly online within just a few simple steps. Rates can also be calculated for furniture logistics and small shipments may already be booked online. However, these innovations are by no means intended to be the end all and be all, on the contrary. The digital connection of all parties involved is to be gradually expanded. Specifically, there will soon be a new edition of the price calculator, a website relaunch and communication with the customer service advisor will be possible via WhatsApp. Partners will soon be able to see upcoming moves in an overview via their own online application and will be able to use the application to carry them out. Work is also underway on developing a "My Area" for customers, among other things, to enable them to gain more insights and overviews.
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